Our fees
Clear, simple fees for landlords, and exactly what tenants may be asked to pay.
What landlords pay
Monthly fees
Letting and rent collection We find and reference your tenant, set up the tenancy and collect the rent each month. You look after the property yourself.7.5% of the monthly rent
Full management Everything in letting and rent collection, plus repairs, inspections and safety checks, with one point of contact who knows your home.10% of the monthly rent
Taken from each month's rent for as long as the tenancy runs.
Other charges
Only when the service is needed. Where a contractor is involved, their cost is added at cost.
Setting up a tenancy
Tenancy set-up (agreement and paperwork)£250
Referencing, per tenant£50
Deposit registration, per tenancy£50
During the tenancy
Arranging a gas, electrical or EPC certificate Included with full management£40 each, plus the contractor's cost
Rent increase notice (Section 13) Included with full management£100
Extra property visit£50
Key cutting£20, plus the cost of the key
Overseeing works over £1,00010% of the cost of the works
Annual statement for your tax return£60
HMRC returns for overseas landlords£50 a quarter
Ending a tenancy and legal
Check-out Included with full management£120
Serving a possession notice (Section 8)£150
Court attendance£300 a day, plus expenses
Withdrawing after an offer is agreed£250
What tenants may be asked to pay
By law, tenants can only be charged the following. We don't charge tenants any other fees.
Before you move in
Holding deposit To reserve the property while references are done.Up to 1 week's rent
Tenancy deposit 6 weeks if the annual rent is £50,000 or more. Protected in a government-approved scheme.Up to 5 weeks' rent
Rent in advance Paid only after the tenancy agreement is signed.Up to 1 month
During the tenancy
Changes you ask for For changes to the tenancy made at your request.Up to £50
Lost keys or fobs The actual cost of replacing them.Reasonable cost
Late rent Interest, only once rent is 14 days late.3% a year above base rate
Leaving the tenancy
Ending your tenancy early If you ask to end your tenancy without giving the full notice.No more than the rent the landlord loses as a result
Breaking your tenancy agreement For example, damage to the property beyond normal wear and tear.The actual loss caused
Redress, client money protection and complaints
Redress scheme
We are members of the Property Redress Scheme, membership number PRS022688. If we can't settle a complaint between us, you can ask the scheme to look at it independently and free of charge.
View our PRS certificate
Client money protection
Rent and deposits we hold for clients are protected by Client Money Protect, membership number CMP010706. If we ever couldn't repay client money, you could claim from the scheme.
View our CMP certificate
Making a complaint
If something hasn't gone as it should, please tell us. Our complaints procedure explains who to contact, how quickly we'll respond and what to do if you're still unhappy.
Read our complaints procedure
Questions about our fees? Get in touch
